March 21, 2022

The IT Support and Managed Services Important Reference

What is the difference between IT support and managed services?

IT support and Managed Services are a great way to supplement your current staff. Our monitoring technologies allow us to detect problems and shut down servers and computers as soon as they occur. We can quickly identify the issue and get to work on correcting it. Brocent is a managed service company. With IT support and Managed Services, we can easily predict, identify, and manage issues more quickly and precisely. Our expert will quickly connect to your server or PC and take all necessary steps to resolve the issues. Our monitoring software also allows us to deliver antivirus, antispyware, patches, and updates, allowing us to be proactive in maintaining the health of your network. Being proactive will assist the practice in avoiding costly downtime. There are some benefits of IT support and managed services.


Critical IT issues can be identified and treated faster.

Proactive monitoring of your IT infrastructure deployment provides.

Patch administration for servers and workstations

Anti-virus and anti-spyware applications

Updates on the status of your IT infrastructure monthly

The assets are managed (hardware inventory and software licensing)

Asset reporting services

Before employing Managed Services, IT support service providers had to send someone to your location. When the staff arrived at the workplace, they would learn that the server was down. With our Managed Services, we'll be able to see exactly how your network is working and, in many cases, handle weekend or after-hours concerns without interfering with your practice's productivity. When your computers or servers fail, you no longer need to call your IT vendor. With IT support and Managed Services, we can quickly execute preventative maintenance behind the scenes to eliminate any downtime for your clinic.

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